Effective Date: August 26, 2026

1. Program Description

Riverside Custom Outdoors, LLC (“we,” “us,” or “our”), operating as Riverside Custom Outdoors, offers a voluntary mobile messaging program (the “Program”) for customers who wish to receive text message updates about their projects.

By providing us with your mobile phone number and affirmatively consenting to receive text messages, you agree to participate in the Program and you accept these Mobile Messaging Terms and Conditions (these “Terms”) and our Privacy Policy.

2. Types of Messages You Will Receive

Participants in the Program may receive:

  • Automated project updates — appointment confirmations, scheduling changes, arrival notifications, milestone and status updates, and completion notices
  • Direct communications from our team — replies to your questions, follow-up regarding your project, and requests for information needed to complete your work
  • Account and billing notifications — invoice availability, payment confirmations, and payment reminders

3. How to Join the Program

You may opt in to the Program by:

  • Checking the SMS consent box when submitting the contact or estimate form at riversidecustomoutdoors.com/contact
  • Checking the SMS consent box on a printed service agreement provided by our team

Consent to receive text messages is not a condition of purchasing any goods or services from Riverside Custom Outdoors, LLC.

After you opt in, you will receive a confirmation message identifying the Program and describing how to get help or opt out.

4. Message Frequency

Message frequency varies.

Message frequency depends on the status and activity of your project. You may receive more messages during active work and fewer between project phases.

5. Message and Data Rates

Message and data rates may apply.

We do not charge you for participating in the Program. However, your mobile carrier may charge you for messages you send or receive, depending on your plan. Contact your wireless provider for details about your messaging and data plan.

6. How to Opt Out

You may cancel the Program at any time.

Reply STOP to any message you receive from us. We also honor END, CANCEL, UNSUBSCRIBE, QUIT, and REVOKE.

After you send an opt-out keyword, we will send you a single confirmation message acknowledging your request. After that message, you will receive no further Program messages unless you opt in again.

You may also opt out by contacting us at Info@RiversideCustomOutdoors.com or (804) 536-6568. We will honor an opt-out request received by any reasonable method — you are not required to use a specific keyword.

To rejoin the Program after opting out, text START to (804) 657-4621 or provide consent again through any of the methods in Section 3.

7. How to Get Help

Reply HELP to any message, and you will receive a reply with our contact information and program details.

You may also reach us at:

8. Supported Carriers and Carrier Liability

The Program is available on major US wireless carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, Virgin Mobile, Cricket, and others. Carrier participation may change without notice.

Wireless carriers are not liable for delayed or undelivered messages. Neither we nor the participating carriers guarantee that messages will be delivered, or delivered in a timely manner. Delivery of messages is subject to effective transmission by your wireless carrier and is outside our control.

9. Eligibility

You must be at least 18 years of age to participate in the Program.

By providing your mobile phone number, you represent that:

  • You are the subscriber to, or the customary user of, the mobile phone number you provided, and you are authorized to consent to receive messages at that number
  • You are at least 18 years of age
  • You will notify us promptly if you change or relinquish that mobile phone number

You agree that we may send Program messages to the number you provided even if that number is registered on any state or federal Do Not Call list.

If you change or give up your mobile number, you agree to notify us at Info@RiversideCustomOutdoors.com before doing so, so that we do not send messages to a person who has not consented to receive them.

10. Privacy

Your participation in the Program is subject to our Privacy Policy.

We will not share, sell, rent, or transfer your mobile phone number or SMS consent data to any third party or affiliate for marketing or promotional purposes. Mobile information is shared only with the service providers that deliver messages on our behalf, and only for that purpose.

11. Changes to These Terms

We may modify or cancel the Program, or any of its features, at any time and without notice. We may also revise these Terms. Material changes will be posted on this page with an updated Effective Date, and where required, communicated to Program participants. Your continued participation after a change constitutes acceptance of the revised Terms.

12. Disclaimer and Limitation of Liability

The Program is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Riverside Custom Outdoors, LLC disclaims all warranties, express or implied, relating to the Program.

We are not responsible for messages that are delayed, undelivered, misdirected, or intercepted, or for any costs you incur from your wireless carrier.

Program messages are provided for convenience and are not a substitute for direct communication regarding urgent matters. Do not use text messaging to report an emergency. For emergencies, call 911 or contact us directly at (804) 536-6568.

13. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.

14. Contact

Riverside Custom Outdoors, LLC
228 Lakeside Drive, Farmville, VA 23901
Email: Info@RiversideCustomOutdoors.com
Phone: (804) 536-6568